1. Privacy Policy
Zukarte Pvt Ltd ("Zukarte", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information in accordance with applicable data protection laws.
1.1 Information We Collect
We collect various types of information to provide and improve our services. This includes personal identification data (such as your name, email address, phone number, and address), account-related information (such as profile details and preferences), authentication and verification data (including OTPs or login credentials), payment information (processed securely through third-party providers), and usage data like device type, IP address, and interaction history. We also collect messages and feedback submitted through our platform.
1.2 How We Use Your Information
The data we collect is used to deliver and enhance the Zukarte experience. This includes facilitating user transactions and rewards, tailoring content and recommendations, sending relevant notifications and updates, preventing fraud, ensuring platform security, and conducting performance analysis. We may also use your information to comply with legal requirements and enforce our platform’s policies.
1.3 Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data with trusted service providers who support operations such as payments, hosting, and analytics. In certain situations, we may disclose information to legal authorities when required by law, or in the case of protecting the rights and safety of our users and platform. With your explicit consent, limited data may also be shared with our business partners for offers or collaborations.
1.4 Data Retention
Your data is stored only for as long as needed to fulfil its intended purpose or as required by law. When your account is deactivated or deleted, most personal information is deleted or anonymized within a reasonable timeframe, unless retention is necessary for legal or compliance purposes.
1.5 Data Security
We employ a combination of administrative, technical, and physical security measures to protect your information from unauthorized access, misuse, or loss. Although no platform can guarantee complete security, we are committed to maintaining a robust data protection framework and regularly update our security protocols.
1.6 User Rights & Choices
You have the right to access, correct, or update your personal information. You may also delete your account, opt out of marketing communications, or withdraw consent for specific data uses. To exercise these rights, you may contact us at info@zukarte.com. We respond to valid requests in accordance with applicable laws.
1.7 Children’s Privacy
Zukarte does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.
1.8 Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or our services. Any changes will be posted on this page with an updated effective date. Your continued use of Zukarte after such changes signifies your acceptance of the revised policy.
1.9 Contact Us
For any questions or concerns about this Privacy Policy or your data, please reach out to us at info@zukarte.com. You may also write to us at Zukarte Pvt Ltd, 6/858-M, 2nd Floor, Suite 198, Valamkottil Towers, Judgemukku, Thrikkakara PO, Kakkanad, Kochi, Kerala, India – 682021.
2. Content Policy
At Zukarte, we strive to maintain a safe, respectful, and trustworthy environment for all users. This Content Policy outlines the rules and standards for all user-generated content, including product listings, images, profile bios, reviews, and comments shared across our platform.
2.1 General Guidelines
Users are expected to post content that is respectful, honest, and appropriate for a diverse audience. All content should be relevant to the context in which it is posted such as accurate product descriptions, genuine reviews, or appropriate profile bios. Misleading, irrelevant, or spammy content is strictly prohibited.
2.2 Prohibited Content
We do not allow content that is illegal, offensive, or harmful in nature. This includes, but is not limited to, hate speech, abusive language, threats, harassment, explicit or adult material, and content that promotes violence, discrimination, or self-harm. Additionally, content involving counterfeit items, stolen goods, or prohibited services is strictly banned.
2.3 Intellectual Property and Plagiarism
Users must only upload content that they own or have rights to use. This includes product images, descriptions, logos, and media files. Uploading copyrighted material, using trademarked content without authorization, or plagiarizing other users’ listings or reviews will lead to content removal and possible account action.
2.4 Product Listings and Promotions
Listings must be truthful and accurately represent the item or service being offered. Misrepresentation, including the use of manipulated or misleading images, fake offers, or false claims, is a violation of this policy. All promotional language must comply with our marketing standards and not exploit or deceive buyers.
2.5 Reviews and Feedback
Reviews must reflect genuine experiences. Users are not permitted to post fake, incentivized, or defamatory reviews. Attempts to manipulate ratings through multiple accounts, coordinated actions, or paid feedback are not tolerated and may lead to account suspension.
2.6 Moderation and Removal
Zukarte reserves the right to review, moderate, and remove any content that violates our policies or is reported by users. Content that is found to breach our guidelines may be taken down without prior notice. Repeated or severe violations may result in account warnings, temporary suspension, or permanent bans.
2.7 User Responsibility
Each user is solely responsible for the content they upload or share on Zukarte. By posting content on our platform, users agree to comply with all applicable laws and this policy. Users are encouraged to report inappropriate or suspicious content through our in-app reporting tools or by contacting support.
2.8 Changes to the Policy
We may revise this Content Policy from time to time. Any updates will be reflected on this page, and continued use of Zukarte after changes are made implies acceptance of the revised terms.
2.9 Contact for Content Concerns
For any issues or queries related to content moderation or policy violations, please contact us at info@zukarte.com.
3. Listing Policy
The Listing Policy outlines the standards and rules for posting items or services on the Zukarte platform. These guidelines are designed to ensure a trustworthy, transparent, and user-friendly marketplace experience for all buyers and sellers. All users are expected to adhere to these rules when creating listings.
3.1 General Listing Standards
All listings must be clear, honest, and accurately represent the item or service being offered. This includes providing detailed descriptions, appropriate pricing, relevant categories, and high-quality images that match the actual item. Users should avoid exaggerated claims or misleading information that could confuse or deceive buyers.
3.2 Prohibited and Restricted Items
Certain products and services are not allowed on Zukarte. These include, but are not limited to, illegal items, counterfeit goods, stolen property, hazardous materials, weapons, adult content, and any item or service that violates applicable laws or regulations. We also restrict the sale of certain categories such as prescription drugs, alcohol, and endangered wildlife products. For a detailed list of prohibited items, users may refer to our Help Center or contact support.
3.3 Accurate Descriptions and Images
Sellers must provide truthful, comprehensive, and up-to-date descriptions of their items. Any defects, damages, or used conditions must be clearly disclosed. Images should be original or properly licensed, and must accurately reflect the product’s condition, colour, and specifications. Misleading or overly edited photos are not permitted.
3.4 Spam, Misuse, and Duplicate Listings
Zukarte prohibits the creation of spammy or irrelevant listings, keyword stuffing, or posting the same item multiple times to gain visibility. Duplicate listings or attempts to game the search system may result in the removal of listings or action against the user’s account. Each item or service must be listed only once in the appropriate category.
3.5 Listing Quality and Responsibility
Users are responsible for the quality, accuracy, and legality of their listings. Regular monitoring and updates are expected to ensure listings remain current and valid. If a listed item is no longer available, it must be marked as sold or removed promptly to avoid misleading buyers.
3.6 Moderation and Enforcement
Zukarte reserves the right to review and remove any listing that violates this policy or receives user complaints. Repeated violations or listings of prohibited items may result in temporary suspension or permanent banning of the user account. Sellers may be contacted for clarification or corrective action if needed.
3.7 Policy Updates
We may update this Listing Policy as our platform evolves or in response to legal and regulatory changes. Users are encouraged to review this section periodically. Continued use of Zukarte after updates implies agreement to the revised policy.
3.8 Reporting Problematic Listings
If you come across a listing that appears suspicious, misleading, or in violation of our policies, please report it using the in-app reporting feature or contact us directly at info@zukarte.com.
4. Seller Policy
The Seller Policy defines the responsibilities and expectations for all users who list and sell products or services on the Zukarte platform. As a seller, you are expected to maintain a high standard of professionalism, transparency, and accountability in all your interactions with buyers and in the way you manage your listings and orders.
4.1 Honest Pricing and Inventory
Sellers must ensure that all prices listed on Zukarte are clear, fair, and reflect the actual cost of the item or service being offered. Hidden charges, misleading discounts, or bait-and-switch pricing practices are strictly prohibited. Inventory status should be accurate at all times items that are out of stock must be marked accordingly or removed from the platform to avoid confusion or failed transactions.
4.2 Communication and Timely Responses
Timely and courteous communication is essential for building buyer trust and ensuring smooth transactions. Sellers are expected to respond promptly to buyer inquiries, order confirmations, and other messages. Keeping buyers informed about order status, delays, or any issues helps avoid misunderstandings and enhances overall satisfaction on the platform.
4.3 Order Handling and Fulfilment
Once a buyer places an order, sellers are responsible for processing it efficiently and as described in the listing. This includes preparing the item for shipment or delivery within the stated timeframe and ensuring it matches the description and condition promised. Cancelling confirmed orders without valid reasons or delaying order fulfilment repeatedly may result in penalties or account action.
4.4 Dispute Management and Resolution
Sellers are expected to handle disputes professionally and in good faith. In the event of buyer complaints, damaged goods, or issues with the product or delivery, sellers must actively cooperate with Zukarte’s support team to find an appropriate resolution. This includes responding to inquiries from support staff and providing necessary documentation when required.
4.5 Transparency and Trustworthiness
Sellers must not engage in fraudulent activities, including but not limited to, selling counterfeit items, misrepresenting product information, or manipulating reviews. Trust is at the core of the Zukarte marketplace, and any behaviour that undermines that trust will be subject to investigation and appropriate enforcement actions.
4.6 Account Standing and Performance
Seller performance is continuously monitored based on buyer ratings, order completion rates, and complaint resolution. Sellers who consistently deliver positive experiences may gain additional visibility or promotional opportunities. Repeated violations, poor performance, or failure to adhere to platform policies may lead to listing restrictions, reduced visibility, or account suspension.
4.7 Policy Updates
This Seller Policy may be revised from time to time to reflect updates in our platform’s features, business practices, or regulatory requirements. Sellers will be notified of significant changes and are expected to stay informed and compliant with the latest policy version.
4.8 Support and Questions
For seller-related assistance, questions, or clarifications, you may contact our seller support team at support@zukarte.com.
5. Buyer Policy
The Buyer Policy outlines the expected behaviour and responsibilities of users who engage in purchasing items or services on the Zukarte platform. By using Zukarte as a buyer, you agree to conduct all interactions in a respectful, fair, and lawful manner, ensuring a smooth and trustworthy marketplace experience for all users.
5.1 Respectful Negotiation
Zukarte offers features such as the “Deal” button to facilitate negotiation between buyers and sellers. Buyers are encouraged to use this feature respectfully and reasonably, making fair offers without spamming sellers with repeated or unrealistic bids. Any attempt to harass, coerce, or pressure sellers into discounts may result in restrictions on account functionality or access.
5.2 Legitimate Transactions Only
Buyers must only engage in genuine, legal purchases. Attempting to conduct fake transactions, using stolen payment credentials, or placing orders without the intent to pay or receive the item is strictly prohibited. All transactions must be initiated in good faith with a genuine interest in purchasing the item as listed.
5.3 Accurate Information and Fair Communication
When placing an order or making an offer, buyers must ensure that all delivery details, contact information, and payment methods are accurate and up to date. Open, polite communication with sellers is encouraged to confirm order details, ask relevant questions, and resolve minor issues. Abusive language or dishonest behaviour is not tolerated on the platform.
5.4 Use of Returns and Dispute Features
Zukarte may provide mechanisms for returns or dispute resolution in specific cases. Buyers are expected to use these features appropriately and only when genuinely warranted. Misuse of the return or dispute process to exploit sellers, obtain refunds unfairly, or delay transactions without cause is a violation of this policy and may result in enforcement action.
5.5 Timely Action
Buyers are expected to respond to messages, confirm transactions, and complete payments within a reasonable timeframe. Failure to act in a timely manner can lead to cancelled orders or negative impacts on account status. Repeated delays or non-responsiveness may limit access to certain features or listings.
5.6 Trust and Community Standards
Maintaining a respectful and honest buying environment is crucial to Zukarte’s community. Buyers must refrain from sharing false reviews, impersonating others, or engaging in activities that harm the integrity of the platform. All user activity is monitored for compliance with community guidelines.
5.7 Policy Updates
This Buyer Policy is subject to change as the platform evolves. Any significant updates will be communicated to users, and continued use of the platform implies agreement to the latest policy terms.
5.8 Support and Questions
If you encounter issues with a purchase or have questions regarding your buyer account, please reach out to our support team at support@zukarte.com.
6. ZPoints & Rewards Policy
The ZPoints & Rewards Policy governs the terms under which users earn, redeem, and manage ZPoints Zukarte’s internal reward system designed to enhance user engagement and provide promotional benefits. By participating in the ZPoints program, users agree to the rules and limitations outlined below.
6.1 Earning ZPoints
Users can earn ZPoints through eligible actions such as completing purchases, account verification, referring others, or engaging with featured activities on the platform. Zukarte reserves the right to determine which actions are rewardable and to update the earning criteria at any time without prior notice.
6.2 Redeeming ZPoints
ZPoints may be redeemed for specific services or promotional opportunities on the platform, such as promoting listings, boosting seller profiles, or unlocking exclusive features. The redemption options available at any time are subject to change based on platform policies and promotional campaigns.
6.3 Promotional Usage
ZPoints may be granted as part of promotional campaigns, welcome bonuses, or limited-time events. Promotional ZPoints may come with additional restrictions such as shorter validity periods or limited redemption options. Users are advised to check the terms of each promotional campaign before participating.
6.4 Validity and Expiry
ZPoints earned through regular or promotional activities may have expiration dates. Once expired, ZPoints cannot be reinstated or exchanged for monetary value. Users will be notified periodically about expiring ZPoints through in-app notifications or email (where applicable).
6.5 Transferability
ZPoints are intended for personal use and are strictly non-transferable. Users cannot sell, trade, or gift ZPoints to other accounts. Attempts to transfer ZPoints outside the intended platform mechanisms may lead to suspension or forfeiture of rewards.
6.6 Fraud Prevention
Zukarte actively monitors ZPoints activity to detect suspicious or fraudulent behaviour, including but not limited to fake referrals, manipulative transactions, and misuse of reward systems. Any account found in violation of these policies may have ZPoints revoked, and in severe cases, the account may be suspended or banned.
6.7 No Cash Value
ZPoints do not have any inherent monetary value and cannot be redeemed for cash or credit. They function solely as an internal incentive mechanism to enhance platform interaction and are governed entirely at Zukarte’s discretion.
6.8 Changes to the Policy
Zukarte may revise the ZPoints & Rewards Policy at any time. Continued participation in the program after any such changes indicates your acceptance of the new terms. Users are encouraged to review this section periodically.
6.9 Support and Queries
For questions or assistance regarding ZPoints, users can contact the Zukarte support team at support@zukarte.com.
7. Profile Promotion & Spark Badges Policy
The Profile Promotion & Spark Badges Policy outlines the criteria, benefits, and responsibilities associated with promoting user profiles and items on the Zukarte platform. It also governs the usage and eligibility of badge "Spark" that highlight credibility and promotional status.
7.1 Promoted Profiles and Items
Users have the option to promote their seller profiles and individual listings to gain enhanced visibility across the platform. Promotion is a paid feature and may require the use of ZPoints. Promoted content receives placement advantages, including appearing higher in search results or being featured in special sections.
7.2 Spark Badge
The “Spark” badge is assigned to promoted profiles and all items listed under those profiles. It indicates that the user has opted into a visibility-enhancing service provided by Zukarte. This badge helps buyers identify sellers who are actively engaged and committed to offering enhanced marketplace experiences. The badge is displayed alongside usernames and item listings as long as the promotion is active.
7.3 Promotion Benefits and Limitations
Promoted profiles and items may enjoy better visibility, increased buyer interest, and higher engagement. However, Zukarte does not guarantee specific sales or results. Promotion effectiveness depends on the quality of listings, market demand, and user behaviour.
7.4 Badge Misuse and Revocation
Badges must not be replicated, tampered with, or used deceptively outside their intended function. Any attempts to falsely display or manipulate badges may result in immediate revocation, account suspension, or permanent banning from the platform. Zukarte reserves the right to remove badges or promotional access if users violate listing, payment, or community policies.
7.5 Policy Updates
Zukarte may update the rules and eligibility criteria for promotions and badges at any time. Continued use of promotional features or badge recognition implies acceptance of any changes made to this policy. Users are encouraged to review this policy periodically.
9. User Behaviour & Community Conduct Policy
The User Behaviour & Community Conduct Policy outlines the expected standards of interaction and communication for all users on the Zukarte platform. Whether participating in private messages, public discussions, or transaction-related conversations, users are expected to maintain a respectful and inclusive environment that supports the integrity and safety of the community.
9.1 Messaging Etiquette
Users should communicate clearly, respectfully, and constructively when messaging other users. Personal attacks, offensive language, aggressive bargaining, or sending excessive or repetitive messages is discouraged. All interactions, whether buyer-to-seller, seller-to-buyer, or peer-to-peer, should remain courteous and professional.
9.2 Harassment, Spam, and Abuse Prevention
Zukarte maintains a zero-tolerance policy toward harassment, hate speech, threats, or any form of discriminatory or abusive behaviour. Users may not use the platform to send spam, unsolicited promotions, or phishing content. Repeated violations may result in temporary suspension or permanent account termination.
9.3 Blocking and Reporting Functionality
Zukarte provides features to block users and report misconduct. Users are encouraged to use the reporting tools for any suspicious or inappropriate activity they encounter. Reports are reviewed by our moderation team, and appropriate action will be taken based on the severity and nature of the violation. Misuse of the reporting or blocking features, such as filing false reports, may itself be considered a policy violation.
9.4 Community Responsibility
Each user plays a role in fostering a safe and respectful environment on Zukarte. By following these guidelines and reporting violations responsibly, users contribute to the overall trust and well-being of the platform. Zukarte reserves the right to take action, including removing content or restricting accounts, to protect the integrity of the community.
10. Review & Rating Policy
The Review & Rating Policy governs the fair use, moderation, and integrity of user-submitted feedback on the Zukarte platform. Reviews and ratings are essential for building trust among buyers, sellers, and service providers, and they must reflect genuine, respectful, and constructive experiences.
10.1 Who Can Leave a Review
Only users who have had a transaction with a seller, or buyer on Zukarte are eligible to leave a review. This ensures that reviews reflect actual experiences and are not used maliciously or fraudulently. Each review must pertain to a specific transaction or engagement.
10.2 Editing and Deletion Policy
Users may edit or delete their own reviews within a limited time window after submission. Once this window has passed, reviews become a permanent part of the profile unless formally reported and removed after moderation. Zukarte reserves the right to remove or modify reviews that violate content guidelines, contain inappropriate language, or are proven to be false or misleading.
10.3 Handling Reported Reviews
If a user believes a review is inappropriate, abusive, or fraudulent, it may be reported using the in-app reporting tool. Reported reviews are reviewed by Zukarte’s moderation team and may be hidden or removed if found to breach platform rules. Repeated misuse of the review system may lead to warnings, restrictions, or account suspension.
10.4 Transparency and Fairness
Zukarte does not allow review manipulation, including incentivizing positive reviews or posting fake feedback. All reviews must be honest and unbiased reflections of the user experience. Reviews and ratings play a vital role in maintaining platform integrity, and their misuse undermines community trust.
11. Returns, Cancellations & Dispute Policy
The Returns, Cancellations & Dispute Policy outlines the procedures and expectations for resolving post-sale concerns on Zukarte. It ensures a transparent and respectful marketplace experience, encouraging communication between buyers and sellers while also defining Zukarte’s role in dispute resolution where applicable.
11.1 Return Eligibility
Returns are generally based on the item type and the agreement established at the time of sale. Sellers are encouraged to clearly state return conditions in their listings. Buyers requesting returns should do so within a reasonable timeframe and must provide valid reasons with appropriate evidence such as receiving a damaged, incorrect, or significantly misrepresented product.
11.2 Buyer-Seller Dispute Resolution
When issues arise, buyers and sellers are expected to communicate respectfully using the in-app chat to resolve the matter. Both parties should engage in good faith and use available tools to support their claims, including order details, images, and messages. Sellers are encouraged to cooperate with legitimate concerns, and buyers are advised to avoid unreasonable demands or abuse of return requests.
11.3 Shield-Protected Transactions (Platform Payments)
For transactions involving Zukarte’s Shield badge where payment is processed through the platform refunds and disputes may be managed by Zukarte. The buyer’s payment is held securely and only released to the seller after the buyer confirms receipt and satisfaction. In the event of a dispute, Zukarte Support may intervene and review the case using all relevant data. Based on the findings, refunds may be issued or the seller may be cleared to receive payment.
11.4 In-Person Payment Transactions (Non-Shield Listings)
Items listed with in-person payment (non-Shield listings) are excluded from platform dispute mechanisms. Since both the payment and item exchange are made directly between buyer and seller under mutually agreed terms, Zukarte holds no responsibility for disputes in such cases. Buyers and sellers must independently handle any conflicts, and Zukarte Support will not be involved in facilitating returns, refunds, or mediation for these transactions.
11.5 Support Escalation Process
For Shield-protected disputes that remain unresolved, users may escalate the issue to Zukarte Support. Our moderation team will impartially assess the situation using order logs, messages, and evidence. Zukarte reserves the right to make a final decision and take appropriate actions including issuing refunds, cancelling transactions, or applying user restrictions in cases of misuse or abuse of platform policies.
12. Account Security & Fraud Prevention Policy
Zukarte is committed to providing a secure and trustworthy environment for all users. This policy outlines key practices for maintaining account security and preventing fraudulent activities, along with the steps Zukarte may take when issues arise.
12.1 Password Best Practices
Users are strongly advised to create secure, unique passwords that combine letters, numbers, and special characters. Reusing passwords from other services is discouraged. For added safety, users should update passwords regularly and avoid sharing login credentials with anyone.
12.2 Detecting Scams
Users should remain alert for common fraud attempts, such as too-good-to-be-true offers, requests for off-platform communication, or payment links shared via chat. Zukarte does not request sensitive information such as passwords or OTPs through messages or calls. If a deal or message seems suspicious, users should report it immediately using the in-app reporting tools.
12.3 Zukarte's Fraud Response Actions
When fraudulent behaviour or suspicious activity is detected, Zukarte may temporarily suspend the account in question while an investigation is conducted. Depending on the severity, actions may include reversing transactions, permanently banning the user, or reporting the issue to relevant legal authorities. Zukarte actively monitors usage patterns and user reports to detect and address scams and fraud attempts swiftly, prioritizing the safety of the community.
14. Data Retention & Deletion Policy
Zukarte is committed to responsible data management, ensuring that user data is retained only as long as necessary and securely deleted upon request or account closure. This policy outlines how we handle data retention and deletion in compliance with applicable laws and best practices, prioritizing user privacy and security.
14.1 Data We Retain
Zukarte retains specific types of data for operational, legal, and safety reasons. These include:
- Account Information: This includes details such as the user’s name, contact information, and profile information provided during registration or subsequently updated.
- Transaction Records: We retain purchase and sale history, payment details (if applicable), and activity related to ZPoints for transactional and accounting purposes.
- Communication Logs: Zukarte keeps a record of messages exchanged between users, interactions with customer support, and notifications for operational purposes.
- Usage Data: This includes platform activity, user preferences, and settings, which help us improve the user experience and the performance of our platform.
14.2 Retention Duration
- Active Accounts: We retain user data for as long as the account remains active or as required by applicable law, such as for tax or audit purposes.
- Inactive Accounts: In cases where the user account is inactive, Zukarte may retain the data for a limited period, which is necessary for legal compliance or for audit purposes.
- Deleted Accounts: When a user requests the deletion of their account, core personal data is anonymized or securely deleted within a reasonable timeframe. However, some data may still be retained in compliance with legal obligations or for purposes such as dispute resolution or enforcing our terms of service.
14.3 User Rights to Deletion
Users have the right to request the deletion of their account and associated data at any time. This can be done by:
- Accessing the account settings within the platform and choosing the account deletion option.
- Contacting Zukarte Support through our official communication channels.
Please note that while Zukarte will honour deletion requests, certain data may need to be retained for legal compliance, dispute resolution, or enforcement of our terms and conditions.
14.4 Security of Deletion
Zukarte follows strict security protocols to ensure that user data is safely and thoroughly removed from active databases, backups, and other storage systems during the deletion process. In cases where full deletion is not technically feasible, such as with backup data, we ensure that the data is anonymized or restricted from further processing.
15. Shipping & Delivery Policy
15.1 Seller Responsibility for Shipping
Sellers are fully responsible for ensuring that items listed for sale on Zukarte are shipped according to the specified terms in their product listings. This includes choosing the appropriate shipping methods, providing accurate delivery timeframes, and ensuring that the items are packaged securely to prevent damage during transit. Sellers are also required to communicate with buyers and update them about the shipping status, including tracking information and any potential delays.
15.2 Buyer Expectations
Buyers must carefully review the shipping terms mentioned in the product listings before making a purchase. This includes checking if the seller offers shipping, pickup, or in-person exchange. Once the transaction is made, buyers are expected to respect the seller’s specified shipping methods and delivery timelines. If applicable, buyers must also coordinate with the seller for delivery or pickup arrangements, making sure to follow through on agreed-upon schedules.
15.3 In-Person Exchanges
For items listed under the non-shield category (where payment and collection are made in person), there will be no Zukarte-mediated mechanisms for refunds, returns, or disputes. These transactions are handled directly between the buyer and seller. Both parties are responsible for ensuring that the transaction is completed smoothly, and Zukarte will not intervene in such cases. For the safety of both buyers and sellers, we recommend conducting in-person exchanges in public, secure locations and verifying the condition of the item before completing payment.
15.4 No Platform Liability
Since Zukarte does not provide or manage shipping services, the platform is not liable for any delays, damages, or failures in the delivery of goods. Any issues related to shipping, including undelivered goods or transit damage, should be handled directly between the buyer and seller, or, if a third-party delivery service is used, through the respective delivery provider. Zukarte does not assume responsibility for any discrepancies arising during the shipping process.
16. Payment & Refund Policy
This Payment & Refund Policy outlines the terms and conditions governing payments, refunds, and related issues for transactions conducted on the Zukarte platform. By using the platform, you agree to comply with these terms.
16.1 Payment Terms
Zukarte provides multiple payment methods for users to facilitate secure transactions. Payments made on the platform may include the purchase price for items, promotional features, and other services offered by Zukarte. The following terms apply:
- Payment Methods: Zukarte supports payments through various methods, including credit/debit cards, digital wallets, bank transfers, and other methods available on the platform.
- Transaction Confirmation: A transaction is confirmed once payment is successfully processed and the buyer receives a confirmation notification.
- Payment Security: Zukarte uses secure payment gateways to process all transactions, ensuring that payment details are encrypted and securely handled.
- Currency: All payments on the Zukarte platform will be conducted in Indian Rupees (INR).
16.2 Refund Eligibility
Refunds may be issued under the following conditions:
- Item Not Received: If a buyer does not receive an item that was successfully paid for, they may be eligible for a refund after confirming the non-receipt via tracking or communication with the seller.
- Damaged or Defective Item: If an item is delivered in a damaged or defective condition, the buyer may be entitled to a refund or replacement, as per the seller's return policy.
- Incorrect Item: If the wrong item is delivered, a refund or exchange may be requested.
- Cancellation: If the buyer cancels the order before it is processed or shipped, a refund may be issued, depending on the seller's cancellation policy.
16.3 Refund Process
To initiate a refund request, the buyer must:
- Contact Seller: Buyers should first contact the seller to resolve issues related to defective items, cancellations, or other problems. If the issue is not resolved directly with the seller, the buyer can escalate the matter to Zukarte’s support team.
- Return or Exchange: Depending on the seller's policy, the item may need to be returned before a refund is processed. The buyer should follow the return instructions provided by the seller.
- Refund Method: Refunds will be processed using the same payment method used for the original transaction. In some cases, alternative arrangements may be made based on the situation.
16.4 Non-Refundable Items
Certain items are non-refundable under Zukarte's policies, including but not limited to:
- In-person Payment Listings: For items that are listed with in-person payment (non-Shield listings), there are no refund mechanisms involved, as the payment and item collection are completed with mutual agreement between the buyer and seller. Any disputes regarding such transactions should be directly handled between the buyer and seller.
- Digital Goods or Services: Purchases related to digital goods or services, including promotions, advertising features, and digital content, may be non-refundable once delivered.
16.5 Processing Time
Refunds will be processed within a reasonable timeframe. Typically, refunds will be initiated within 7-14 business days after the approval of the refund request. The exact processing time may vary depending on the payment method and other factors.
16.6 Chargebacks & Fraud Prevention
Any fraudulent chargeback requests may result in the suspension of the buyer’s account, and further legal actions may be pursued if necessary. Zukarte takes fraud prevention seriously and will cooperate with financial institutions and authorities to resolve fraudulent transactions.
16.7 Dispute Resolution
If a buyer and seller cannot resolve a refund issue, either party can escalate the matter to Zukarte’s customer support team. Zukarte will facilitate the resolution of disputes, but the final decision will depend on the circumstances and the applicable policies.
17. Copyright & Intellectual Property (IP) Policy
Zukarte respects the intellectual property rights of others and expects all users to do the same. This policy outlines the platform's approach to copyright and IP protection, including content ownership, infringement reporting, and user responsibilities.
All original content published on Zukarte including logos, text, graphics, images, software, and design elements is the property of Zukarte Private Limited or its licensors and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any content without prior written consent is strictly prohibited.
Users of Zukarte are solely responsible for the content they upload, including product listings, images, descriptions, reviews, and profile bios. By posting content, users affirm that they own or have obtained the necessary rights and licenses to publish and share that content on Zukarte. Any user-generated content that violates copyrights, trademarks, or other IP rights is strictly forbidden.
Zukarte takes intellectual property infringement seriously. If you believe that your copyrighted work or trademark has been used on the platform without proper authorization, you may file a formal complaint through our support channels. The notice must include sufficient details to verify the claim and allow Zukarte to take appropriate action.
Upon receiving a valid IP infringement report, Zukarte may remove or disable access to the allegedly infringing content and take further action, including warning the user, suspending the account, or cooperating with legal authorities as necessary.
Repeat violations of this policy may result in permanent suspension of the user’s account and removal of all associated content.
Zukarte reserves the right to update this policy at any time. Users are encouraged to review it periodically to stay informed about their responsibilities regarding intellectual property.
18. Disclaimer
Zukarte provides its platform, services, and content on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. While we strive to maintain accurate and updated information, Zukarte Private Limited does not guarantee the reliability, completeness, or suitability of any content, listings, user-generated materials, or third-party links made available through the platform.
We do not endorse, verify, or assume responsibility for the accuracy of product listings, seller descriptions, buyer communications, or advertisements posted by users. All users are independently responsible for the information they share, the items they list or purchase, and any transactions conducted on or off the platform.
Zukarte is not liable for any direct, indirect, incidental, or consequential losses arising from the use or inability to use our services, including but not limited to payment issues, delivery failures, listing inaccuracies, third-party links, or user interactions. In cases involving non-Shield listings where payment and item exchange occur directly between buyer and seller Zukarte plays no role in facilitating or resolving such transactions. Users agree that disputes in such cases must be settled independently between the parties involved.
By continuing to use the Zukarte platform, users acknowledge and accept that they do so at their own risk and discretion.